Customer Service

The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online or to make a return or exchange at a later date.

• The second e-mail will be sent once the order has been processed and shipped from our distribution center. This e-mail will contain the FedEx tracking number for your purchase.

Need to return your boots? We offer free returns on U.S. orders over $75 within 30 days of purchase. Products must be in new, unused condition with proof of purchase. For warranty claims or returns beyond 30 days, please contact us for assistance.

We offer free delivery on orders of $75 or more shipping within the contiguous U.S.

Orders shipping to Alaska or Hawaii do not qualify for standard free shipping. Available shipping options for these regions are:

USPS:

• Free for orders $75 or more
• $22.50 flat fee per item for orders under $75

FedEx 2-Day:

• $25 flat fee per item for orders $75 or more
• $32.50 flat fee per item for orders under $75

Expedited delivery is available on select web orders placed on regular business days before 2 PM EST.

Orders placed after this time, on weekends, or on holidays will be processed the next business day.

Rocky Brands, Inc. ("Rocky") offers a 1-year limited warranty to the original end-user purchaser for all Rocky®-brand products ("Product(s)") in normal use against any manufacturing flaw(s), defective materials and workmanship.


This warranty also covers Gore-Tex® bootie liners against leakage for 1 year. All boots with Rocky® VP waterproof construction are guaranteed waterproof for 1 year from date of purchase. All boots with Rocky® waterproof construction are guaranteed waterproof for 6 months from date of purchase. All warranty periods begin on the date of purchase. For purchasers in California, the warranty period begins on the date of purchase or the date of delivery of the Product (whichever is later). In the event of a defect, Rocky will replace the Product. If a Product has been discontinued and replacement is not possible, Rocky will provide an alternate replacement Product that is, in Rocky's discretion, of equivalent value.


Because Rocky cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Rocky or a Rocky authorized seller in the United States, unless otherwise prohibited by law. Rocky reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites.This warranty does not cover damage due to: normal wear and tear, neglect or failure to adequately maintain and store the Product, holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes, alteration to the Product, repairs or modifications not performed by Rocky, inadequate or improper fit, accident, misuse and/or abuse by the wearer, act of God, fire or other hazard, tampering, or improper shipping and handling.

This warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals or foreign substances that result in damage to the materials of the Product.


To make a warranty claim, please return the Product to the authorized seller from whom it was purchased. We expect our authorized sellers to handle and accept warranty claims in accordance with this warranty. If the Product was purchased directly from Rocky or if you are unable to resolve your claim with the authorized seller from whom the Product was purchased, please contact 1-866-442-4908 to make a warranty claim and obtain your return authorization number. You will be asked to provide proof of purchase and to return your Product to the authorized seller or to Rocky. Costs of shipping the Product to Rocky will be covered by Rocky. Costs of shipping the Product to an authorized seller will be handled in accordance with the authorized seller's return policy and may be the responsibility of the purchaser.


There are no warranties, express or implied, which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. UNDER NO CIRCUMSTANCES SHALL ROCKY BE LIABLE FOR ANY OTHER LIABILITY OR OBLIGATION, INCLUDING WITHOUT LIMITATION ANY LIABILITY OR OBLIGATION FOR DAMAGE, LOSS, OR INJURY (WHETHER DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL) ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE PRODUCT, BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. FOR THE AVOIDANCE OF DOUBT, IN NO EVENT WILL ROCKY'S AGGREGATE LIABILITY EXCEED THE PRICE PAID BY THE CUSTOMER FOR THE PRODUCT IN QUESTION. NO EXTENSION OF THIS WARRANTY WILL BE BINDING UPON ROCKY UNLESS SET FORTH IN WRITING AND SIGNED BY A ROCKY AUTHORIZED REPRESENTATIVE.


Some States do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.


If you have any questions regarding whether a particular seller is an authorized seller, please contact us at 1-866-442-4908.

We get it — buying boots without trying them on first can feel risky. That’s why we offer free returns on all contiguous U.S. orders. Just a heads up: original shipping fees aren’t refundable.

Rocky Brands, Inc. offers a 1-year limited warranty to the original end-user purchaser for all Durango® Boots products (“Product(s)”) under normal use. This warranty covers manufacturing defects, including flaws in materials or workmanship.

Waterproof Guarantee: All boots with Durango® waterproof construction are guaranteed to remain waterproof for 6 months from the date of purchase.

Warranty Period: The warranty begins on the date of purchase. For California purchasers, it starts on the date of purchase or delivery—whichever is later.

What's Covered? In the event of a defect, Rocky Brands, Inc. will replace the Product. If the exact Product is no longer available, Durango® will issue a replacement of equivalent value at its discretion.

Authorized Sellers Only: This warranty is valid only for Products purchased from Rocky Brands, Inc. or an authorized Durango® seller in the United States, unless prohibited by law. Claims for Products bought from unauthorized sellers—including unauthorized websites—may be denied.

What's Not Covered?

• Normal wear and tear
• Neglect, misuse, or abuse
• Damage from holes, cuts, burns, or punctures
• Improper storage or maintenance
• Unapproved alterations or repairs
• Accidents or hazards (e.g., fire, flooding)
• Use of non-recommended substances like polishes or oils
• Improper fit

Filing a Warranty Claim: Start by returning the Product to the authorized seller where it was purchased. If the Product was bought directly from Rocky Brands, Inc. —or you can't resolve your claim with the original seller—please contact us for a return authorization number. Proof of purchase is required.

• Shipping to Rocky Brands, Inc. : Covered by Rocky Brands, Inc.
• Shipping to an authorized seller: May be your responsibility, depending on their return policy

Legal Disclaimer: There are no warranties beyond those stated here. Any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this warranty.

Rocky Brands, Inc. is not liable for:

• Direct or indirect damages
• Incidental or consequential damages
• Loss or injury from Product use or delivery

Rocky Brands, Inc. total liability is limited to the original purchase price of the Product. No warranty extension is valid unless in writing and signed by an authorized Rocky Brands, Inc. representative.

*Some states do not allow limitations on implied warranties or exclusions of certain damages. These limitations may not apply to you.

This warranty gives you specific legal rights; you may also have other rights depending on your state.

Not sure if a seller is authorized? Contact us.

Keep your boots looking and performing their best by cleaning regularly, using appropriate leather conditioners, and storing them in a cool, dry place. Avoid harsh chemicals and excessive water exposure to extend their life.

No, returns without a Return Authorization Number will not be accepted.

For security reasons, any return sent without a valid Return Authorization Number will be refused and sent back to the sender.

To request a Return Authorization Number, your product must be within the warranty period and you must provide proof of purchase.

• Authorized Rocky Brands, Inc. dealer, please return the product directly to that retailer.
  
• Online return process to request a Return Authorization.
  

Durango waterproof constructions are guaranteed for 6 months.

After the guaranteed period, we recommend applying a waterproofing spray every 6 months to help maintain water resistance.

Yes. All Rocky Brands, inc. websites use advanced security technologies to protect your personal and credit card information during checkout. Your data is encrypted to ensure it’s transmitted securely.

We also have fraud prevention systems in place to detect, block, and shut down suspicious orders—helping to keep your information safe.

Yes, it’s safe to use your debit card on our site.

Please note: When you pay with a debit card, the purchase amount will be placed on hold immediately—making those funds temporarily unavailable. Once the transaction is fully processed, the funds will be withdrawn from your account, and the hold will be released.

We value our customers and work hard to ensure sales tax is calculated accurately on all internet purchases.

Please note: Purchases made online or by other remote means are not automatically exempt from sales tax. We calculate and collect sales tax based on the shipping address and current rates provided by our third-party tax service.

If you believe sales tax was applied incorrectly to your order, please contact our customer service team so we can review and adjust your bill as necessary.

Yes, you should. If you do not receive a confirmation in your email inbox please check your “Junk, Spam or Deleted” Folder. Please check these folders, prior to contacting our Customer Service Department.

No, Rocky Brands, Inc. does not offer resoling or repair services.

If your boots are still within our 1-year warranty for manufacturing or material defects, please refer to our Returns/Warranty section for assistance.

Use our store locator tool to find authorized Durango® retailers near you. Just enter your zip code or city to see the closest locations that carry Durango® boots.

Yes, Durango® does sell to foreign governments. For FMS Programs or Foreign Government inquiries, click here or email fmsprogram@rockybrands.com

Packaging varies based on the number of items and the shipping method.

• 1–2 units often ship in clear shrink wrap.
  
• Larger orders or certain shipping methods may arrive in a traditional brown cardboard box.

Rest assured, all packaging is designed to protect your order in transit.

No, we do not offer price matching through our website or company-owned retail stores.

If a deal seems too good to be true, it might not be genuine. To ensure you’re buying authentic products, please shop securely on our official website or through one of our authorized resellers, which you can find here.