Frequently Asked Questions

We get it — buying boots without trying them on first can feel risky. That’s why we offer free returns on all contiguous U.S. orders. Just a heads up: original shipping fees aren’t refundable.

Rocky Brands, Inc. offers a 1-year limited warranty to the original end-user purchaser for all Durango® Boots products (“Product(s)”) under normal use. This warranty covers manufacturing defects, including flaws in materials or workmanship.

Waterproof Guarantee: All boots with Durango® waterproof construction are guaranteed to remain waterproof for 6 months from the date of purchase.

Warranty Period: The warranty begins on the date of purchase. For California purchasers, it starts on the date of purchase or delivery—whichever is later.

What's Covered? In the event of a defect, Rocky Brands, Inc. will replace the Product. If the exact Product is no longer available, Durango® will issue a replacement of equivalent value at its discretion.

Authorized Sellers Only: This warranty is valid only for Products purchased from Rocky Brands, Inc. or an authorized Durango® seller in the United States, unless prohibited by law. Claims for Products bought from unauthorized sellers—including unauthorized websites—may be denied.

What's Not Covered?

• Normal wear and tear
• Neglect, misuse, or abuse
• Damage from holes, cuts, burns, or punctures
• Improper storage or maintenance
• Unapproved alterations or repairs
• Accidents or hazards (e.g., fire, flooding)
• Use of non-recommended substances like polishes or oils
• Improper fit

Filing a Warranty Claim: Start by returning the Product to the authorized seller where it was purchased. If the Product was bought directly from Rocky Brands, Inc. —or you can't resolve your claim with the original seller—please contact us for a return authorization number. Proof of purchase is required.

• Shipping to Rocky Brands, Inc. : Covered by Rocky Brands, Inc.
• Shipping to an authorized seller: May be your responsibility, depending on their return policy

Legal Disclaimer: There are no warranties beyond those stated here. Any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this warranty.

Rocky Brands, Inc. is not liable for:

• Direct or indirect damages
• Incidental or consequential damages
• Loss or injury from Product use or delivery

Rocky Brands, Inc. total liability is limited to the original purchase price of the Product. No warranty extension is valid unless in writing and signed by an authorized Rocky Brands, Inc. representative.

*Some states do not allow limitations on implied warranties or exclusions of certain damages. These limitations may not apply to you.

This warranty gives you specific legal rights; you may also have other rights depending on your state.

Not sure if a seller is authorized? Contact us.

No, returns without a Return Authorization Number will not be accepted.

For security reasons, any return sent without a valid Return Authorization Number will be refused and sent back to the sender.

To request a Return Authorization Number, your product must be within the warranty period and you must provide proof of purchase.

• Authorized Rocky Brands, Inc. dealer, please return the product directly to that retailer.
  
• Online return process to request a Return Authorization.

Yes. All Rocky Brands, inc. websites use advanced security technologies to protect your personal and credit card information during checkout. Your data is encrypted to ensure it’s transmitted securely.

We also have fraud prevention systems in place to detect, block, and shut down suspicious orders—helping to keep your information safe.

Yes, it’s safe to use your debit card on our site.

Please note: When you pay with a debit card, the purchase amount will be placed on hold immediately—making those funds temporarily unavailable. Once the transaction is fully processed, the funds will be withdrawn from your account, and the hold will be released.

We value our customers and work hard to ensure sales tax is calculated accurately on all internet purchases.

Please note: Purchases made online or by other remote means are not automatically exempt from sales tax. We calculate and collect sales tax based on the shipping address and current rates provided by our third-party tax service.

If you believe sales tax was applied incorrectly to your order, please contact our customer service team so we can review and adjust your bill as necessary.

Yes, you should. If you do not receive a confirmation in your email inbox please check your “Junk, Spam or Deleted” Folder. Please check these folders, prior to contacting our Customer Service Department.

Durango waterproof constructions are guaranteed for 6 months.

After the guaranteed period, we recommend applying a waterproofing spray every 6 months to help maintain water resistance.

No, Rocky Brands, Inc. does not offer resoling or repair services.

If your boots are still within our 1-year warranty for manufacturing or material defects, please refer to our Returns/Warranty section for assistance.

Keep your boots looking and performing their best by cleaning regularly, using appropriate leather conditioners, and storing them in a cool, dry place. Avoid harsh chemicals and excessive water exposure to extend their life.

Western boots should feel tighter than tennis shoes across the front of your boot. Typically a new pair of western boots will need "broken into" as the boot gains flexibility and adapts to the owner's foot over time. For more information please watch this short video

Use our store locator tool to find authorized Durango® retailers near you. Just enter your zip code or city to see the closest locations that carry Durango® boots.